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| Training |
About Training
Qualified trainers and implementers are available to the firm. Chances are pretty good that you have multiple law suits in various stages of litigation. This is fine for our purposes. It is actually helpful. The trainer is going to walk the technicians through the entire case lifecycle. During the training, the technicians are encouraged to discuss real cases and how the Operations Manual effects their efforts.
The real training is more about organization and referencing check-lists than a technical how-to. If your department has technical staff, they should already know how to manipulate ASCII delimited files. What they need to know is the required result. Through a documented standard, all the required results are documented. The results are easy to evaluate for accuracy through an understanding of the Operations Manual.
As the Operations Manual contains hundreds of pages of documentation your firm and Litigation Support can reference strategies and tasks as relevant, throughout the case.
Qualified Trainers
Once familiar with the system in the Operations Manual, your litigation support department is qualified to train any new people. Because litigation support services each case identically it is possible to add additional help with a minimal learning curve. Should your department decide to hire a new person, the Operations Manual is the ideal training material and everyone is a potential mentor.
Use of The Operations Manual Trains Technicians To...
- Trade cases and workload between technicians.
- Work to a consistent goal, diminishing mistakes through inexperience.
- Train new hires and on-site consultants.
- Qualify vendors to produce a consistent product.
- Increase the number of client-matters it can handle concurrently.
- Decrease vendor costs to the client.
- Track and increase revenues for the firm.
Operations Manuals
The Operations Manual mentors the reader. It is written to help train the reader. It outlines strategies, steps and goals for the entire case lifecycle. The process of updating legacy data (that means old or current databases and files) to conform to the new standards is more than enough practice to learn to use most of the principles. Firms with an existing department of more than one person will quickly benefit the most as everyone handles their cases with a uniform and consistent approach.
"The technician...needs to know why he's doing what he's doing. He needs to know the results he's accountable for and the standards against which his work is being evaluated. He also needs to know where the [case] is going and where his accountabilities fit into its overall strategy"
(pg.52, Michael E. Gerber, "The E Myth Revisited")
Use With Every Case
The Operations Manual is not just about how to organize and support a single client matter. The Manual is about organizing all of the cases in terms of storage and how they are managed. For the system to succeed every technician and every client matter must be handled in accordance with the Operations Manual documentation. Litigation Support can reference the manual for all client matters going forward.
The added benefit is that technicians versed in the Operations Manual can be of immediate assistance to any client matter.
Training The Legal Team
The Operations Manual provides the materials necessary to show the attorney and paralegals a plan for handling their discovery through the life of the case. Much of the Operations Manual is written so that anyone can understand the content. It is litigation support's job to win over the team and make sure responsibilities are matched to the right roles. As introduction, litigation support can provide the legal team with a budget spreadsheet.
About Implementation
Need a helpful push in the right direction? It can be very difficult to set aside time for Litigation Support to spend on organizing historical data.
Ad Litem is ready to work on-site with your firm and help implement the Operations Manual. Ad Litem will work with accounting and the appropriate partners in the firm to get the department running per the Operations Manual.
Created on 08/27/2006 06:21 PM by admin99
Updated on 09/06/2006 10:28 PM by admin99
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